Terms of service

1. Acceptance of Terms

Welcome to Expressive DeZien. By accessing our website, using our services, submitting a custom order request, or purchasing from us, you agree to be bound by these Terms of Service ("Terms") and any applicable policies referenced herein. Expressive DeZien is powered by Shopify, which enables us to provide our online store and related services.

2. Online Store Terms

You must be of legal age in your jurisdiction to use our services or make purchases from our website. You may not use our products, website, or services for any unlawful purpose or transmit viruses, malicious code, or other harmful material.

3. Product Information and Handmade Variations

Expressive DeZien products are handmade to order, not mass produced. Slight differences in design placement, etching depth, color, texture, and finish are part of the handmade process. Natural materials may vary in grain, markings, and appearance. Glassware may contain small bubbles or slight variations in thickness.

Minor cosmetic variations that do not affect safety or function and do not materially differ from the product description or agreed specifications are not considered defects or grounds for replacement. Cracks, sharp edges, structural damage, and other conditions affecting safe use are not normal variations and should be reported immediately. This does not limit rights or remedies provided by applicable law.

We make every reasonable effort to display product photographs, descriptions, measurements, and pricing accurately. We reserve the right to correct errors, update information, change prices, discontinue products, or modify product availability without prior notice, subject to applicable law and our obligations for accepted orders.

4. Orders, Personalization and Cancellations

Customers are responsible for carefully reviewing and rechecking all order details before submitting an order, including spelling, names, dates, personalization, product selections, quantities, and shipping information.

Expressive DeZien is not responsible for errors submitted by the customer. Personalized information will be produced exactly according to the details provided with the order or the final approved design.

Because our products are handmade to order, all sales are final, except where required by applicable law or expressly approved by Expressive DeZien.

Submitting a quote request does not constitute placing an order. Cancellation requests before production begins may be considered at our discretion, subject to written approval and any previously disclosed charges for work or materials already committed. Once production begins, cancellations are not accepted, except where required by law.

We reserve the right to refuse or cancel an order when necessary, including cases involving suspected fraud, pricing errors, unavailable materials, prohibited artwork, or other circumstances that prevent us from completing the order. If Expressive DeZien cancels a paid order without fulfilling it, applicable payments will be returned as required by law.

Custom Order Requests and Design Approval

Custom order requests are subject to review and acceptance. Submitting a request does not guarantee project approval, establish final pricing, or authorize production.

Customers must review and approve all applicable custom project specifications, artwork, designs, spelling, quantities, pricing, and production details before work begins.

Full payment is required before production begins unless otherwise agreed in writing.

Changes requested after design approval may result in additional charges or may not be possible once production begins.

Custom projects are also governed by our Custom Order Policy.

Customer Supplied Products and Materials

Expressive DeZien only customizes products we supply through our selected suppliers. We do not accept customer supplied tumblers, glasses, mugs, apparel, blanks, or other physical items for engraving, etching, printing, personalization, or modification.

This applies to both new and previously used items, regardless of brand or purchase location. Using our own supplied products helps maintain consistent quality and production standards. Please do not bring or ship your own items to us for customization.

5. Returns, Refunds and Damaged Items

Because our products are handmade to order, we do not accept returns, exchanges, or offer refunds for change of mind, personal preference, or customer ordering errors, including products that are not personalized, except where required by applicable law or expressly approved by Expressive DeZien.

Shipping Damage and Workmanship Claims

Customers are expected to inspect their orders promptly upon delivery. Visible shipping damage should be reported to Expressive DeZien within 48 hours of confirmed delivery whenever reasonably possible. Workmanship defects should be reported immediately upon discovery.

The 48 hour reporting period helps establish the condition of the shipment upon arrival and facilitates carrier investigations. It does not eliminate rights or remedies provided under applicable law.

All shipping damage and workmanship claims require documentation sufficient to verify the reported issue.

Customers must provide the following:

• Original, unedited digital photographs with date and time information when available.
• A clear photograph of the entire product.
• Close views showing the specific damage or alleged defect.
• Photographs of the shipping box from multiple angles, including any visible damage.
• A clear photograph of the original shipping label.
• Photographs of all original protective packaging.
• A photograph showing the affected product together with the shipping box and packaging.
• The order number and a description of the issue.

Original photograph files may contain date and time information in their digital metadata, even when no timestamp is visibly printed on the photograph. Expressive DeZien may request original image files to help verify when the photographs were taken. Alternative evidence may be accepted when metadata is unavailable.

Customers must retain the damaged item, shipping box, shipping label, and all original packaging until the claim has been completely resolved. Do not repair, alter, or dispose of these items before the claim is resolved.

Expressive DeZien or the shipping carrier may request additional photographs, documentation, original files, or inspection of the product and packaging.

We reserve the right to review delivery records, tracking information, photographs, product details, and other relevant documentation when evaluating a claim.

Damage Not Eligible for Complimentary Replacement

The following circumstances are not eligible for complimentary replacement unless otherwise required by applicable law:

• Accidental breakage or damage occurring after delivery.
• Damage resulting from misuse, improper handling, or improper care.
• Intentional damage, alteration, or unauthorized modification.
• Normal wear and tear.
• Minor handmade or natural variations described in Section 3.
• Cosmetic preferences or dissatisfaction that do not constitute a defect.
• Customer supplied errors in spelling, personalization, or approved design details.

A photograph showing a damaged product does not, by itself, establish that the damage occurred during shipping or resulted from defective workmanship.

Expressive DeZien may request reasonable additional documentation when the circumstances of a claim are unclear.

Failure to preserve reasonably available evidence or provide documentation necessary to verify the claim may affect our ability to establish eligibility for replacement or pursue a carrier claim.

Verified Damage and Replacements

Expressive DeZien will determine eligibility for replacement at our discretion, based on the available evidence and subject to applicable law. Qualifying items with verified shipping damage or defects in workmanship will be replaced with the same item and design originally ordered.

Our standard remedy is replacement rather than a refund.

Replacement orders must retain the original product, approved design, and personalization. Changes to a different product, design, or personalization are not permitted unless expressly approved by Expressive DeZien.

If the original product is unavailable or a replacement cannot reasonably be provided, Expressive DeZien will determine an appropriate resolution consistent with applicable law.

Nothing in these Terms limits statutory consumer rights, legally required refunds, or other remedies that cannot be excluded under applicable law.

Additional requirements are governed by our Return and Refund Policy.

6. Shipping

Standard U.S. shipping is free on regular retail glassware orders where indicated by the applicable product listing or current shipping offer. Large custom, bulk, wedding, corporate, or event orders may require additional shipping charges. If additional shipping applies, the cost will be confirmed before the order is placed.

Standard orders are currently processed within 1 to 7 business days, excluding weekends and holidays, unless otherwise specified. Custom projects may require additional production time, which will be communicated before order approval.

We currently serve customers within the United States only.

Once an order has been transferred to the shipping carrier, transit times and carrier handling are outside the direct control of Expressive DeZien. We are not responsible for carrier delays, weather disruptions, service interruptions, incorrect delivery scans, lost or stolen packages, misdelivery, or other circumstances caused by the shipping carrier, except to the extent responsibility is imposed by applicable law.

Additional shipping terms, delivery procedures, and package claims are governed by our Shipping Policy.

7. Privacy

Your submission and use of personal information through our website is governed by our Privacy Policy.

Information submitted through our Custom Order Request form will be used to review requests, prepare quotations, communicate about projects, and fulfill approved orders.

Submitting a custom order request does not automatically subscribe customers to marketing communications.

In matters concerning the collection, use, disclosure, retention, and protection of personal information, our Privacy Policy governs.

8. Copyright and Intellectual Property

Unless otherwise stated, all original Expressive DeZien artwork, etched designs, product designs, photographs, graphics, logos, branding, written content, product descriptions, website content, and other original creative materials are owned by Expressive DeZien or used with appropriate authorization and are protected by applicable copyright and intellectual property laws.

Our original content may not be copied, reproduced, downloaded for unauthorized commercial use, altered, traced, recreated, distributed, republished, sold, used to create competing products, or presented as another person or business's work without prior written permission from Expressive DeZien, except as permitted by applicable law.

This includes using Expressive DeZien photographs, artwork, graphics, product designs, or written content in other product listings, websites, social media posts, advertisements, marketplaces, catalogs, or promotional materials without written permission, except as permitted by applicable law.

Unauthorized use of our copyrighted or proprietary materials may result in copyright or intellectual property takedown requests and other legal action available to us under applicable law.

Purchase of an Expressive DeZien product does not transfer ownership of the artwork, design, photograph, graphic, or other intellectual property associated with that product.

Copyrighted Artwork and Trademarked Logos

Expressive DeZien does not accept requests to reproduce third party copyrighted images, artwork, characters, or trademarked names and logos. This includes NFL and other professional or college sports logos, team names and branding, entertainment characters, and other protected brand designs.

Purchasing an image file, finding an image online, or requesting it for personal use does not change our policy. We will not trace, redraw, or alter protected designs to fulfill these requests. We reserve the right to decline any design request that conflicts with this policy.

Customer Supplied Artwork and Permissions

Customers may submit their own original artwork, business branding, photographs, graphics, or text for review. Submitting materials does not guarantee acceptance.

By submitting materials for custom work, customers confirm that they own the materials or have obtained the necessary legal permissions for their intended use. Customers are responsible for ensuring submitted materials do not infringe another person's or business's copyright, trademark, or intellectual property rights.

We may request proof of ownership or authorization. Proof of permission does not require us to accept a project or override our restrictions on protected artwork and branding.

Customers grant Expressive DeZien permission to use and make modifications to accepted materials as reasonably necessary to review, design, produce, and fulfill the requested project. This permission does not transfer ownership of the customer's original materials.

To the extent permitted by applicable law, customers are responsible for claims and reasonable losses directly resulting from intellectual property infringement involving materials they were not authorized to provide.

For commissioned original artwork or graphic design projects, ownership and commercial usage rights will be determined by the written project agreement. Payment for creative services does not automatically transfer copyright ownership unless expressly agreed in writing.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Expressive DeZien will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms limits any rights or remedies that cannot legally be limited under applicable law.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, policies, or legal requirements. The current version will be posted on our website with the updated effective date.

Changes will apply prospectively unless otherwise permitted by law or agreed with the customer.

11. Additional Store Policies

These Terms of Service should be read together with our Return and Refund Policy, Shipping Policy, Privacy Policy, and Custom Order Policy.

The Custom Order Policy contains additional requirements for commissioned artwork, custom designs, business branding, personalized products, and other made to order projects.

Nothing in these policies overrides mandatory consumer protection rights.

12. Contact Information

Questions regarding these Terms may be sent to:

Expressive DeZien
Email: support@expressivedezien.com
Mailing Address: 505 N. Main Street #1081, Muskogee, OK 74401, United States.

Effective Date: October 18, 2026