Shipping policy

Order Processing and Handmade Quality

At Expressive DeZien, every piece of glassware is made to order. We craft each item specifically for you once your order is confirmed. Standard orders are processed within 1 to 7 business days (excluding weekends and holidays), unless otherwise stated in the product listing.

Large custom, bulk, wedding, corporate, or event orders may require additional production time. The expected production schedule will be communicated before order approval. Processing time does not include carrier transit time.

You will receive a shipping confirmation with tracking information as soon as your order has shipped.

Domestic Shipping Rates and Estimates

Standard U.S. shipping is free on regular retail glassware orders. Large custom, bulk, wedding, corporate, or event orders may require additional shipping charges. If additional shipping applies, we will confirm the cost with you before the order is placed.

Expressive DeZien currently serves customers within the United States only.

  • P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical shipping address.
  • Tracking: Please allow up to 48 hours for tracking information to begin updating after shipment.

Carrier Delays and Delivery

Once your order has been transferred to the shipping carrier, transit times and carrier handling are outside the direct control of Expressive DeZien.

We are not responsible for carrier delays, weather disruptions, service interruptions, incorrect delivery scans, or other delays caused by the shipping carrier, except where responsibility is imposed by applicable law. Estimated delivery dates provided by a carrier are estimates and are not guaranteed by Expressive DeZien.

We will assist you when possible if a shipping problem occurs.

Delivery Confirmation and Missing Packages

If tracking shows your package as delivered but you cannot locate it:

  • Review the tracking information and any available delivery confirmation or photograph.
  • Check with household members, neighbors, and common delivery locations around your home.
  • Contact the shipping carrier directly to open a delivery investigation. For UPS, visit UPS Tracking and Support or call 1-800-PICK-UPS.
  • If the package still cannot be located, contact support@expressivedezien.com and we will assist you in working with the carrier.

Missing package claims may require a carrier investigation and supporting delivery documentation. Expressive DeZien is not responsible for packages that are lost, stolen, misdelivered, or otherwise mishandled by the carrier after shipment, except where responsibility is imposed by applicable law.

Damaged Shipments

Customers should inspect their orders promptly upon delivery.

If your order arrives damaged, contact support@expressivedezien.com immediately upon discovering the damage.

Visible shipping damage should be reported within 48 hours of confirmed delivery whenever reasonably possible. This helps document the condition of the shipment upon arrival and facilitates a timely investigation with the shipping carrier.

The 48 hour reporting expectation does not limit rights or remedies provided by applicable law.

Damage claims must include clear, original digital photographs with date and time information when available. Original, unedited photographs are preferred.

Please provide:

  • One full photograph showing the damaged product together with the shipping box and original packaging
  • A full photograph of the entire product
  • Clear close-up photographs of the damaged area
  • A full photograph of the outside of the shipping box
  • Photographs of any visible dents, crushing, punctures, tears, or other box damage
  • Photographs showing all original packing materials inside the box
  • A clear photograph of the shipping label
  • Your order number and a description of the damage
  • Additional photographs or documentation if requested by Expressive DeZien or the shipping carrier

Photographs must clearly show the reported damage.

Original digital photographs may contain date and time information in their file metadata, even when no timestamp is visibly printed on the image. Expressive DeZien may request original files to assist in verifying when photographs were taken.

Alternative documentation may be accepted when original photo metadata is unavailable. Photographs, timestamps, delivery records, and other supporting documentation may be reviewed together to evaluate a claim.

A photograph showing a damaged product does not, by itself, establish that the damage occurred during shipping.

Do not discard, alter, repair, or dispose of the damaged product, shipping box, shipping label, or any original packaging until the claim has been completely resolved. The shipping carrier may require additional photographs, documentation, or physical inspection.

Failure to retain reasonably available evidence or provide sufficient documentation may prevent us from verifying a claim or completing a shipping carrier investigation.

Damage occurring after delivery due to accidental breakage, misuse, improper handling, or intentional alteration is not eligible for complimentary replacement unless otherwise required by law.

Expressive DeZien will determine eligibility for replacement at our discretion, based on the available evidence and subject to applicable law. Qualifying items with verified shipping damage will be replaced with the same item and design originally ordered.

Our standard remedy is replacement rather than a refund. Replacement orders cannot be changed to a different product, design, or personalization unless expressly approved by Expressive DeZien.

If the original item is unavailable or a replacement cannot reasonably be provided, Expressive DeZien will determine an appropriate resolution consistent with applicable law. Nothing in this policy limits legally required refunds or other mandatory consumer rights.

For workmanship defects, handmade and natural product variations, and additional claim requirements, please review our Return and Refund Policy.

Contact Information

Expressive DeZien
Email: support@expressivedezien.com
Mailing Address: 505 N. Main Street #1081, Muskogee, OK 74401, United States.

Last Updated: October 18, 2026