Refund policy

Refund Policy
Last Updated: March 12, 2026

RETURN AND REFUND POLICY
At ExpressiveDeZien.com we take pride in producing handcrafted sandblasted glassware and custom items. Because each piece is handmade and many designs are produced to order, we do not accept returns for change of mind. Please review your order carefully before completing your purchase. If you have questions before ordering you may contact us at support@expressivedezien.com and we will gladly assist you.

RETURN WINDOW
Returns are not accepted. However if your item arrives damaged or defective you must contact us within 7 days of delivery with clear photos of the product and packaging so we can review the issue.

REFUNDS AND RETURN SHIPPING
We do not offer refunds or accept returns for non defective items. If a product arrives damaged or defective please email support@expressivedezien.com with photos of the product and packaging. After review we will replace the item with the exact same design and item originally ordered. Design changes substitutions or refunds are not offered for replacement items.

RESTOCKING FEE
No restocking fee applies because returns are not accepted.

FINAL SALE ITEMS
All items are custom made and all sales are final except in the case of damage during shipping or a manufacturing defect.

NON RETURNABLE ITEMS
The following items are not eligible for return or refund unless damaged during shipping or defective upon arrival.
All glassware
Custom or personalized orders
Digital downloads
Gift cards
Sale items

REFUND PROCESS
If your item arrives damaged or defective you must contact support@expressivedezien.com within 7 days of delivery and include clear photos of the item packaging and shipping box. Once reviewed we will determine if the item qualifies for a replacement.

EXCHANGES
We replace items only if they are defective or damaged during shipping. Replacement items will always be the exact same product and design originally ordered.

DELIVERY ISSUES AND MISSING PACKAGES
If your tracking shows delivered but you cannot locate the package please take the following steps.
Check the tracking number provided in your shipping confirmation email.
Check with neighbors household members or common delivery locations around your home.
Contact UPS directly at 1 800 PICK UPS to open a delivery investigation.
If you still cannot locate the package contact support@expressivedezien.com and we will assist you in working with the carrier.

CONTACT INFORMATION
If you have questions regarding this policy please contact
support@expressivedezien.com