Refund policy

All Sales Are Final

At Expressive DeZien, our products are handmade to order. Because each item is created specifically after an order is placed, all sales are final. We do not accept returns, cancellations, exchanges, or offer refunds for change of mind, incorrect ordering, personal preference, or other non-defective reasons, except where required by applicable law or expressly approved by Expressive DeZien.

Please review your order carefully before completing your purchase. If you have questions before ordering, please contact support@expressivedezien.com.

For separately quoted custom projects, submitting a quote request does not constitute placing an order. Cancellation requests before production begins may be considered at our discretion, subject to written approval and any previously disclosed charges. Once production begins, cancellations are not accepted except where required by law.

Handmade and Natural Product Variations

Our products are handmade, not mass produced. Slight differences in design placement, etching depth, color, texture, and finish are part of the handmade process. Natural materials may vary in grain, markings, and appearance. Glassware may contain small bubbles or slight variations in thickness.

Minor cosmetic variations that do not affect safety or function and do not materially differ from the product description are not considered defects or grounds for replacement.

Cracks, sharp edges, structural damage, and other conditions affecting safe use are not normal variations and should be reported immediately. This section does not limit rights or remedies provided by applicable law.

Damaged or Defective Items

If your item arrives damaged during shipping or has a defect in workmanship, please contact support@expressivedezien.com immediately upon discovering the issue.

Visible shipping damage should be reported as soon as possible, preferably within 48 hours of confirmed delivery. Prompt reporting helps document the condition of the shipment upon arrival and allows timely investigation with the shipping carrier.

Workmanship defects should be reported immediately upon discovery. This reporting expectation does not limit rights or remedies provided by applicable law.

Required Photographic Documentation

Damage or defect claims must include clear, original digital photographs with date and time information when available. Please provide:

  1. One full photograph showing the damaged product together with the shipping box and original packaging.
  2. A full photograph of the entire product.
  3. Clear close-up photographs showing the exact damaged or defective area.
  4. A full photograph of the outside of the shipping box.
  5. Photographs of any visible dents, crushing, punctures, tears, or other damage to the shipping box.
  6. Photographs showing all original packing materials inside the box.
  7. A clear photograph of the shipping label.
  8. Your order number and a description of the damage or defect.
  9. Additional photographs or documentation if requested by Expressive DeZien or the shipping carrier.

Photographs must clearly show the reported damage or defect. Original, unedited digital photographs are preferred. Most digital cameras and smartphones record the date and time a photograph was taken within the image file's metadata.

Expressive DeZien may request the original image files to assist in verifying when photographs were taken. Alternative documentation may be accepted when original photograph metadata is unavailable. Photographs, timestamps, delivery records, and supporting documentation may be reviewed together to evaluate the circumstances of a claim.

Product and Packaging Preservation

Do not discard, alter, repair, or dispose of the damaged product, shipping box, shipping label, or any original packaging until the claim has been completely resolved.

The shipping carrier may require additional photographs, documentation, or physical inspection. Failure to retain reasonably available evidence or provide sufficient documentation may prevent verification of a claim or affect our ability to obtain carrier reimbursement.

Damage Not Eligible for Complimentary Replacement

The following circumstances are not eligible for complimentary replacement unless required by applicable law:

  • Accidental breakage or improper handling after delivery
  • Misuse or failure to follow product care instructions
  • Intentional damage, alteration, or unauthorized modification
  • Normal wear and tear
  • Customer dissatisfaction based solely on personal preference
  • Customer-supplied spelling, personalization, or design errors after approval
  • Damage or alterations unrelated to shipping or defective workmanship

A photograph showing a damaged product does not, by itself, establish that the damage occurred during shipping or resulted from a workmanship defect.

Expressive DeZien reserves the right to review claim documentation, shipping records, photographs, and other relevant information before determining eligibility for replacement. We may request additional reasonable evidence when the cause or timing of damage is unclear.

Replacements and Refunds

After reviewing the submitted documentation, Expressive DeZien will determine eligibility for replacement at our discretion, based on the available evidence and subject to applicable law.

Qualifying items with verified shipping damage or defects in workmanship will be replaced with the same item and design originally ordered. Our standard remedy is replacement rather than a refund.

Replacement orders cannot be changed to a different product, design, personalization, or item unless Expressive DeZien determines that the original item is unavailable or expressly approves a substitution.

If a replacement cannot reasonably be provided, Expressive DeZien will determine an appropriate resolution consistent with applicable law. Nothing in this policy limits legally required refunds or other mandatory consumer rights.

Return Shipping

Do not return a damaged item or an item with a defect in workmanship unless Expressive DeZien specifically instructs you to do so. If a return is required as part of a verified claim or shipping carrier investigation, we will provide instructions.

Restocking Fee

No restocking fee applies because voluntary returns are not accepted.

Nonreturnable and Final Sale Items

All made-to-order items are final sale, including items that are not personalized. This includes, but is not limited to, glassware, wedding glassware, beer mugs, tumblers, coffee mugs, cutting boards, coasters, trivets, custom artwork, personalized gifts, commissioned graphic design, promotional products, digital downloads, sale items, and gift cards, subject to applicable law.

These restrictions apply to voluntary returns and do not override legally required remedies for damaged, defective, or incorrectly supplied goods.

Exchanges

We do not offer exchanges for change of mind, incorrect ordering, or personal preference. Items verified as damaged during shipping or determined to have a defect in workmanship qualify for replacement with the same item and design originally ordered under the replacement terms above, subject to applicable law.

Delivery Issues and Missing Packages

If tracking shows your package as delivered but you cannot locate it, review the tracking information and any available delivery confirmation or photograph. Check with household members, neighbors, and common delivery locations around your home.

Contact the shipping carrier directly to open a delivery investigation. For UPS, call 1-800-PICK-UPS.

If the package is still missing, contact support@expressivedezien.com, and we will assist you in working with the carrier.

Expressive DeZien is not responsible for carrier delays or delivery problems outside our control, except where responsibility is imposed by applicable law. Missing package claims may require a carrier investigation and supporting delivery documentation.

Customer Supplied Items

Expressive DeZien exclusively customizes products sourced through our approved suppliers.

We do not accept customer-supplied tumblers, glasses, mugs, apparel, blanks, or other physical items for sandblasting, engraving, etching, printing, personalization, or modification. This applies to new and previously used merchandise, regardless of brand or purchase location.

This policy helps protect against potential breakage, material incompatibility, manufacturing defects, and liability associated with working on products of unknown origin or condition.

Using products from our approved suppliers allows us to maintain consistent quality, material compatibility, and production standards.

Please do not bring or ship your own items to us for customization.

Copyrighted Artwork and Trademarked Logos

Expressive DeZien does not accept requests to reproduce third party copyrighted images, artwork, characters, or trademarked names and logos.

This includes NFL and other professional or college sports logos, team names and branding, entertainment characters, and other protected brand designs. Purchasing an image file, finding an image online, or requesting it for personal use does not change our policy.

We will not trace, redraw, or alter protected designs to fulfill these requests. We reserve the right to decline any design request that conflicts with this policy.

Custom Order Policy

Custom artwork, personalized designs, commissioned projects, and other custom orders are also subject to our Custom Order Policy.

Customers are responsible for reviewing and approving applicable project details, artwork, personalization, pricing, and specifications before production.

Contact Information

Questions regarding this policy may be sent to Expressive DeZien.

Email: support@expressivedezien.com
Mailing Address: 505 N. Main Street #1081, Muskogee, OK 74401, United States.

Last Updated: October 27, 2026